Track & Tire Direct Policies

At Track & Tire Direct Inc., we believe in making the buying process as smooth and transparent as possible. Below you’ll find the key policies that guide our business, ensuring that you feel confident and informed every step of the way. Whether you're purchasing tracks, tires, or both, we strive to provide the best possible service.

1. Shipping Policy

• Fast & Reliable Shipping: We offer shipping throughout the continental USA, and most orders are processed and shipped within 1-2 business days. Delivery times vary depending on your location and the size of the order.
• Shipping Costs: Shipping rates are calculated at checkout based on weight, size, and destination.
• Tracking Information: You will receive an email with tracking details once your order has shipped so you can follow its journey to your doorstep.

2. Return & Refund Policy

• Hassle-Free Returns: If you're not completely satisfied with your purchase, you can return items within 30 days of receiving your order, provided they are in new, unused condition.
• Refund Process: Once we receive your return and inspect it, we will issue a refund to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
• Restocking Fee: Some returns may be subject to a restocking fee depending on the product.

3. Warranty Policy

• Product Warranty: Many of our tracks and tires come with a manufacturer’s warranty, typically covering defects in materials and workmanship. Please refer to the specific product for warranty details.
• Warranty Claims: To file a warranty claim, contact us with proof of purchase, photos of the defect, and a description of the issue. We will work with the manufacturer to address your claim quickly and fairly.

4. Payment Policy

• Secure Payments: We accept all major credit cards, PayPal, and other secure payment methods. All transactions are encrypted and securely processed to protect your information.
• Payment Plans: Need a flexible payment option? Contact us to learn more about financing or payment plans that might be available for larger purchases.

5. Price Match Policy

• Best Price Guarantee: We strive to offer the best prices on all of our products. If you find a lower price from an authorized dealer, we’ll match it. Simply provide proof of the competitor’s offer, and we’ll do our best to match or beat the price.

6. Customer Support Policy

• Expert Assistance: We’re here to help! Our knowledgeable team is available to answer any questions you have about our products, shipping, returns, and more. Reach out to us via phone, email, or our website’s contact form, and we’ll get back to you promptly.

7. Privacy Policy

• Your Information is Safe: We respect your privacy and are committed to protecting your personal information. We do not sell or share your data with third parties, and we only use it to process your orders and improve your experience on our site.

By shopping with Track & Tire Direct Inc., you can expect quality products, exceptional customer service, and a buying experience that’s easy and stress-free. If you have any questions about our policies, feel free to reach out—we’re here to assist you every step of the way!